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A Retrial Queueing System with a Variable Number of Active Servers: Dynamic Manpower Planning in a Call Center.

Rein Nobel
Published in: QTNA (2018)
Keyphrases
  • call center
  • arrival rate
  • data management
  • retrial queue
  • database
  • cooperative
  • probability distribution
  • planning problems
  • queue length
  • heavy traffic