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Impact of Online Customer Reviews on Sales Outcomes: An Empirical Study Based on Prospect Theory.
Zhen Li
Aoi Shimizu
Published in:
Rev. Socionetwork Strateg. (2018)
Keyphrases
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customer reviews
opinion mining
product reviews
online product reviews
prospect theory
user generated content
customer satisfaction
product features
data mining
artificial intelligence
social networks
information systems
decision making
information extraction
theoretical framework
sentiment analysis