Exploring Language Style in Chatbots to Increase Perceived Product Value and User Engagement.
Ela ElsholzJon ChamberlainUdo KruschwitzPublished in: CHIIR (2019)
Keyphrases
- user engagement
- user satisfaction
- user experience
- natural language
- programming language
- language learning
- internet shopping
- perceived usefulness
- specification language
- modeling language
- life cycle
- knowledge base
- social media
- database systems
- language processing
- high level
- product information
- machine learning
- neural network