Understanding customers using Facebook Pages: Data mining users feedback using text analysis.
Hsin-Ying WuKuan-Liang LiuCharles V. TrappeyPublished in: CSCWD (2014)
Keyphrases
- text analysis
- data mining
- text mining
- social media
- information extraction
- social networking sites
- search engine
- natural language processing
- social network sites
- web mining
- website
- social networks
- customer relationship management
- text documents
- user generated content
- knowledge discovery
- recommender systems
- online social
- relevance feedback
- social networking
- association rules
- web pages
- active learning
- information retrieval