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Implementation of a Self-Service Knowledge Center for Issue Resolution.
Jeff Washburn
Daniel Bogaty
Karen Bavuso
Dirk Wenke
Saverio M. Maviglia
Olivia Milgrom
Roberto A. Rocha
Published in:
AMIA (2022)
Keyphrases
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knowledge base
domain knowledge
knowledge representation
knowledge acquisition
artificial intelligence
expert systems
knowledge management
implementation details
prior knowledge
raw data
real world
information systems
data model
domain experts
knowledge transfer
knowledge structures