Process Improvement Model Based on Six Sigma for Administrative Incident Management at a University.
Rosalynn Ornella Flores-CastañedaWilver AuccahuasiPublished in: ICIT (2022)
Keyphrases
- process improvement
- incident management
- e government
- software process
- business process
- root cause
- knowledge management
- case study
- business processes
- cost estimation
- software development
- software process improvement
- service providers
- e learning
- situation awareness
- service quality
- business process management
- quality assurance
- database
- software engineering
- management system
- product development
- process model
- public administration
- enterprise wide
- information systems
- information management
- information technology infrastructure