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The growth of service and the service of growth: Using system dynamics to understand service quality and capital allocation.
Erik Reimer Larsen
Ann van Ackere
Kim Warren
Published in:
Decis. Support Syst. (1997)
Keyphrases
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service quality
service providers
customer satisfaction
electronic commerce
user satisfaction
call center
quality of service
online shopping
information quality
competitive advantage
customer support
information systems
web services
service oriented
customer service
job satisfaction