Topic-Oriented Spoken Dialogue Summarization for Customer Service with Saliency-Aware Topic Modeling.
Yicheng ZouLujun ZhaoYangyang KangJun LinMinlong PengZhuoren JiangChanglong SunQi ZhangXuanjing HuangXiaozhong LiuPublished in: CoRR (2020)
Keyphrases
- topic modeling
- customer service
- spoken dialogue
- topic models
- latent dirichlet allocation
- semi autonomous
- dialogue management
- collaborative filtering
- text mining
- latent topics
- spoken dialogue systems
- customer satisfaction
- probabilistic model
- text classification
- development environment
- text documents
- co occurrence
- open ended
- databases
- information retrieval
- call center
- latent variables
- visual attention
- intelligent agents
- human computer interaction
- generative model
- data analysis