Staffing Optimization of One-Period Multi-Skill Call Center.

Shih-Cheng Horng Shieh-Shing Lin

Published in: ICCMB (2020)

Keyphrases

call center
service level
arrival rate
asymptotically optimal
service quality
customer service
queueing model
heavy traffic
service systems
queue length
data mining
total cost
objective function
decision making
artificial intelligence
holding cost
databases