Too Busy to Help: Antecedents and Outcomes of Interactional Justice in Web-Based Service Encounters.
Ofir TurelCatherine E. ConnellyPublished in: AMCIS (2012)
Keyphrases
- service quality
- support systems
- service providers
- service discovery
- client server architecture
- neural network
- web services
- multimedia
- service oriented
- service composition
- data sets
- end users
- management system
- cloud computing
- user interface
- information sharing
- computing environments
- service oriented architecture
- social networks
- loosely coupled
- customer service
- web environment