Antecedents and mediating role of IT service climate in IT service quality: A mixed methods study.
Xiaolei WangJiandong LuYuqiang FengLuning LiuPublished in: Int. J. Inf. Manag. (2021)
Keyphrases
- service quality
- service providers
- customer satisfaction
- user satisfaction
- electronic commerce
- quality of service
- call center
- online shopping
- information systems
- information quality
- competitive advantage
- technology acceptance
- customer requirements
- customer loyalty
- incident management
- mobile services
- cloud computing
- job satisfaction
- database
- service level agreements
- customer support