Service design blueprint approach incorporating TRIZ and service QFD for a meal ordering system: A case study.
Yu-Hui WangChing-Hung LeeAmy J. C. TrappeyPublished in: Comput. Ind. Eng. (2017)
Keyphrases
- service providers
- service oriented
- web services
- service quality
- case study
- end users
- management system
- service discovery
- design process
- information systems
- heavy traffic
- service oriented architecture
- conceptual framework
- building blocks
- neural network
- loosely coupled
- customer satisfaction
- functional requirements
- customer service
- processor sharing