E-ConvRec: A Large-Scale Conversational Recommendation Dataset for E-Commerce Customer Service.
Meihuizi JiaRuixue LiuPeiying WangYang SongZexi XiHaobin LiXin ShenMeng ChenJinhui PangXiaodong HePublished in: LREC (2022)
Keyphrases
- customer service
- electronic commerce
- customer satisfaction
- customer preferences
- recommender systems
- inventory control
- product recommendation
- collaborative filtering
- multi modal
- customer support
- customer behavior
- recommendation systems
- information systems
- governmental organizations
- information technology
- user preferences
- reinforcement learning
- personalized recommendation
- business strategy
- real time