A Generic e-Government Process Based on Case Studies.
Agnes Owuato OdongoSungwon KangJae Jeung RhoPublished in: SNPD (2009)
Keyphrases
- e government
- case study
- public sector
- electronic government
- government agencies
- knowledge management
- lessons learned
- technical solutions
- digital government
- federal government
- service delivery
- business process change
- developing countries
- public administration
- public services
- process improvement
- government services
- information infrastructure
- real world
- development process
- information sharing