Towards a conversational expert system for rhetorical and vocal quality assessment in call center talks.
Mathias WaltherBaldur NeuberOliver JokischTaïeb MellouliPublished in: SLaTE (2015)
Keyphrases
- quality assessment
- call center
- expert systems
- service level
- service quality
- arrival rate
- image quality
- human visual system
- video quality
- image quality assessment
- fuzzy logic
- artificial intelligence
- natural language
- knowledge base
- quality metrics
- data quality
- queue length
- natural language processing
- post treatment
- reduced reference
- high quality
- neural network
- databases
- uncertainty handling
- database