Codification and Collaboration: Information Quality in Social Media.
Gerald C. KaneSam RansbothamPublished in: ICIS (2012)
Keyphrases
- information quality
- social media
- crisis management
- knowledge transfer
- information systems
- service quality
- user satisfaction
- success factors
- customer satisfaction
- information sharing
- knowledge sharing
- perceived usefulness
- collaborative learning
- factors affecting
- social networks
- social media data
- machine learning
- user generated content
- databases
- real time
- machine learning algorithms