Evaluation of Chat Reference Service Quality: Pilot Study.
Marilyn Domas WhiteEileen G. AbelsNeal KaskePublished in: D Lib Mag. (2003)
Keyphrases
- pilot study
- service quality
- customer satisfaction
- user satisfaction
- service providers
- online shopping
- electronic commerce
- quality of service
- information quality
- computer games
- competitive environment
- evaluation model
- fuzzy comprehensive evaluation method
- information systems
- job satisfaction
- call center
- competitive advantage
- computer supported collaborative learning