The impact of service quality, trust and satisfaction on young citizen loyalty towards government e-services.
Abdullah Ibrahim AlkraijiNisreen AmeenPublished in: Inf. Technol. People (2022)
Keyphrases
- service quality
- e government
- customer satisfaction
- government services
- customer loyalty
- relationship management
- service providers
- government agencies
- information quality
- digital government
- user satisfaction
- internet shopping
- information systems
- public services
- service delivery
- public administration
- competitive advantage
- electronic commerce
- online shopping
- public sector
- quality of service
- web services
- job satisfaction
- competitive environment
- government websites
- factors that influence
- individual level
- databases
- call center
- negative impact
- structural equation modeling
- cloud computing
- data mining
- database
- service offerings