Investigating risks of outcome-based service contracts from a provider's perspective.
Jingchen HouAndy NeelyPublished in: Int. J. Prod. Res. (2018)
Keyphrases
- service providers
- decision making
- service level agreements
- service discovery
- service quality
- service oriented
- viewpoint
- web services
- supply chain
- information systems
- customer service
- real time
- management system
- response time
- access control
- information services
- service composition
- e learning
- semantic web services
- loosely coupled