Lessons Learned from the Use of Social Media in Combating a Crisis: a Case Study of 2011 Thailand Flooding Disaster.
Laddawan KaewkitipongCharlie C. ChenPeter RacthamPublished in: ICIS (2012)
Keyphrases
- lessons learned
- social media
- crisis management
- case study
- disaster recovery
- future directions
- emergency management
- natural disasters
- emergency response
- decision makers
- disaster response
- early warning
- social networking
- decision support system
- management system
- test bed
- participatory design
- law enforcement
- user generated content
- big data
- real world events
- grounded theory
- disaster management
- social networks
- situational awareness
- design science
- social media sites
- e learning
- social media platforms
- real world