Average waiting time of customers in a new queue system with different classes.

Youseef Alotaibi Fei Liu

Published in: Bus. Process. Manag. J. (2013)

Keyphrases

arrival rate
waiting times
single server
queueing model
single server queue
poisson arrivals
service times
call center
steady state
arrival process
queue length
queue size
service rates
hazard rate
customer classes
holding cost
queueing networks
data mining
queueing systems
customer service
object classes
data sets