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Reading Between the Stars: Understanding the Effects of Online Customer Reviews on Product Demand.
Hallie S. Cho
Manuel E. Sosa
Sameer Hasija
Published in:
Manuf. Serv. Oper. Manag. (2022)
Keyphrases
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customer reviews
product reviews
opinion mining
online product reviews
product features
customer satisfaction
positive or negative
sentiment analysis
user generated content
real time
topic modeling
positive and negative
fine grained
automatically extracting
electronic commerce
information sources
opinion words