Prediction of Customer Behavior Changing via a Hybrid Approach.

Nien-Ting Lee Hau-Chen Lee Joseph Hsin Shih-Hau Fang

Published in: IEEE Open J. Comput. Soc. (2024)

Keyphrases

customer behavior
behavior patterns
historical data
customer service
prediction model
transactional data
customer data
customer segmentation
web logs
domain specific
website
web documents
customer base