Developing of an ontological interface agent with template-based linguistic processing technique for FAQ services.
Sheng-Yuan YangPublished in: Expert Syst. Appl. (2009)
Keyphrases
- interface agent
- customer service
- service providers
- web services
- software application
- context aware
- search engine
- service oriented
- ubiquitous computing
- end users
- natural language processing
- real time
- object oriented
- service oriented architecture
- service discovery
- web pages
- linguistic information
- learning process
- question answer
- case study