Neutrality May Matter: Sentiment Analysis in Reviews of Airbnb, Booking, and Couchsurfing in Brazil and USA.
Gustavo SantosVinícius F. S. MotaFabrício BenevenutoThiago Henrique SilvaPublished in: CoRR (2020)
Keyphrases
- sentiment analysis
- online reviews
- product reviews
- product features
- opinion mining
- sentiment classification
- customer reviews
- text classification
- multi aspect
- text mining
- user generated
- sentence level
- natural language processing
- collective classification
- sentiment lexicon
- public opinion
- expert systems
- data analysis
- text categorization
- information extraction
- opinion words
- data mining