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M/PH/C queue under a congestion-based staffing policy with applications in steel industry operations.

Yanhe JiaZhe George ZhangLixin Tang
Published in: Int. J. Prod. Res. (2021)
Keyphrases
  • steel industry
  • state dependent
  • optimal policy
  • steady state
  • call center
  • listed companies
  • arrival rate
  • fluid model
  • state space
  • queue length
  • packet loss
  • human resources
  • infinite horizon