Improving IT-Service Business Processes by Integrating Mobility: The Role of User Participation - Results from Five Case Studies.
Jan vom BrockeBettina ThurnherDietmar WinklerPublished in: CSREA EEE (2008)
Keyphrases
- business processes
- user participation
- business process
- case study
- web services
- service oriented architecture
- business applications
- process model
- information systems development
- enterprise application integration
- social media
- process execution
- service discovery
- content creation
- business partners
- business process modeling
- literature review
- workflow management systems
- business process management
- service oriented
- data mining
- semantic web services
- online forums
- user activity
- mashup
- petri net
- mobile agents
- information systems