Building Customer Knowledge Base through Knowledge Management: A Missionary and Visionary Perspective.
Hwanyann SuYichen LinPublished in: Int. J. Electron. Bus. Manag. (2005)
Keyphrases
- knowledge management
- customer knowledge
- knowledge sharing
- strategic management
- information technology
- semantic web
- case study
- viewpoint
- knowledge engineering
- business intelligence
- ontology construction
- organizational learning
- information systems
- web based learning
- knowledge resources
- e learning
- e government
- software engineering
- ontological engineering
- decision making
- software development
- knowledge workers
- tacit knowledge