E-Service Quality as Antecendent to E-Satisfaction: the Moderating Effect of Culture.
Carmen Maria SabioteDolores M. FríasJosé-Alberto CastañedaPublished in: Online Inf. Rev. (2012)
Keyphrases
- service quality
- customer satisfaction
- user satisfaction
- technology acceptance
- service providers
- quality of service
- information systems
- electronic commerce
- competitive advantage
- call center
- online shopping
- information quality
- databases
- negative impact
- competitive environment
- subjective norm
- independent variables
- user interface
- continuance intention
- incident management