Total Cost of Service Life: The Need for Decision Support in Selecting, Comparing and Orchestrating Services.
Jörg BeckerDaniel BeverungenMartin MatznerOliver MüllerPublished in: IESS (2010)
Keyphrases
- total cost
- decision support
- service providers
- service discovery
- web services
- service oriented
- service composition
- service quality
- mobile services
- service delivery
- service oriented architecture
- network services
- information services
- decision support system
- customer service
- service management
- value added services
- optimal solution
- public services
- service level
- end users
- business intelligence
- opportunity cost
- lead time
- service description
- production cost
- decision makers
- holding cost
- virtual organization
- management system
- directory service
- multi period
- minimum total cost
- fixed cost
- setup cost
- planning horizon
- data warehouse
- inventory level
- metadata
- cloud computing
- knowledge discovery