A causal and effect decision making model of service quality expectation using grey-fuzzy DEMATEL approach.

Ming-Lang Tseng

Published in: Expert Syst. Appl. (2009)

Keyphrases

decision making
service quality
fuzzy logic
database
fuzzy linear programming
real time
information systems
data mining
bayesian networks
service providers
network structure
influence diagrams
evaluation model
group decision making