A preference-based approach to fuzzy multiattribute evaluation of service quality.
Chung-Hsing YehPublished in: FUZZ-IEEE (2002)
Keyphrases
- multi attribute
- service quality
- multi criteria
- multi attribute decision making
- utility theory
- multiple attributes
- utility function
- customer satisfaction
- decision analysis
- user satisfaction
- service providers
- fuzzy comprehensive evaluation method
- multiple criteria
- multi dimensional
- preference relations
- electronic commerce
- group decision making
- attribute values
- multi criteria decision making
- information quality
- evaluation method
- fuzzy logic
- cp nets
- evaluation model
- online shopping
- fuzzy sets
- decision making
- information systems
- fuzzy set theory
- real time
- competitive advantage
- analytic hierarchy process
- competitive environment
- neural network