Call Center Customer Verification by Query-Directed Passwords.
Lawrence O'GormanAmit BaggaJon Louis BentleyPublished in: Financial Cryptography (2004)
Keyphrases
- call center
- service level
- asymptotically optimal
- customer service
- service quality
- query processing
- relevance feedback
- heavy traffic
- arrival rate
- database
- response time
- customer relationship management
- queueing model
- queue length
- service systems
- cooperative
- neural network
- customer support
- future directions
- data sources
- artificial intelligence
- databases