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SYMIAN: Analysis and performance improvement of the IT incident management process.
Claudio Bartolini
Cesare Stefanelli
Mauro Tortonesi
Published in:
IEEE Trans. Netw. Serv. Manag. (2010)
Keyphrases
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neural network
data management
statistical analysis
information technology
significant improvement
information systems
e learning
data analysis
image analysis
active learning
decision support