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Computational Customer Behavior Modeling for Knowledge Management with an Automatic Categorization Using Retail Service's Datasets.
Tsukasa Ishigaki
Takeshi Takenaka
Yoichi Motomura
Published in:
ICEBE (2010)
Keyphrases
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customer behavior
knowledge management
customer service
automatic categorization
behavior patterns
historical data
web services
document categorization
information systems
log files
data sets
end users
transactional data
information retrieval
search engine
web logs