ICT Services for Every Citizen: The Challenge of Gaps in User Knowledge.
Kristin Skeide FuglerudPublished in: HCI (5) (2009)
Keyphrases
- end users
- knowledge base
- knowledge management
- web services
- user centric
- location information
- information overload
- knowledge representation
- knowledge discovery
- knowledge acquisition
- service providers
- user model
- spoken dialogue systems
- exchange information
- human users
- digital government
- domain knowledge
- user interface
- expert systems
- case study
- information and communication technologies
- information resources
- user satisfaction
- information services
- information systems
- context aware
- relevance feedback
- service delivery
- ubiquitous computing environments
- relationship management
- service offerings