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Impacts of Firm's Mimetic Isomorphic Behaviors on Customer Satisfaction from the Perspectives of Expectation Theory and Self-Determination Theory: An Approach of Hierarchical Linear Modeling.
Sheau-Hwa Chen
Kuo-Hsun Liao
Published in:
IIAI-AAI (2014)
Keyphrases
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customer satisfaction
theoretical framework
data analysis
knowledge discovery
study proposes