A structured approach to describing service for creating a delightful experience.

John W. K. Leung Kenneth K. Kwong

Published in: Comput. Ind. Eng. (2009)

Keyphrases

structured data
service oriented
service discovery
service quality
real world
service providers
web services
information technology
management system
user experience
databases
machine learning
information retrieval
special case
service composition
queuing model