Universally optimal staffing of Erlang-A queues facing uncertain arrival rates.
Yasar Levent KoçagaPublished in: Oper. Res. Lett. (2024)
Keyphrases
- arrival rate
- call center
- asymptotically optimal
- service times
- queueing systems
- service rates
- poisson arrivals
- queue length
- service systems
- steady state
- queueing networks
- state dependent
- poisson process
- queueing model
- arrival process
- holding cost
- dynamic programming
- single server
- optimal capacity
- heavy traffic
- optimal solution
- decision making
- fluid model
- service level
- response time
- cost function
- traffic intensity
- search space