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The impact of consumption emotions of standby customers on customer satisfaction: an empirical analysis from Chinese customers.
Bin Zhang
Qinghong Xie
Xiaorong Fu
Xiaomin Yang
Published in:
Int. J. Internet Enterp. Manag. (2013)
Keyphrases
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customer satisfaction
service quality
customer service
online shopping
marketing strategies
customer data
user satisfaction
core competence
customer reviews
information quality
customer support
customer retention
expert systems
internet banking
product design
direct marketing
high tech
business processes