How demographic differences influence customer satisfaction with the public service delivery in Fiji.
Gurmeet SinghMahendra ReddyNeelesh GounderPublished in: Int. J. Serv. Stand. (2009)
Keyphrases
- customer satisfaction
- service delivery
- public services
- e government
- life cycle
- service quality
- end to end
- service management
- service provision
- online shopping
- public administration
- customer service
- user satisfaction
- web services
- public organizations
- marketing strategies
- government services
- public sector
- internet shopping
- government agencies
- e learning
- government information
- demographic variables
- electronic commerce
- response time
- case study