An integrated approach to customer elicitation for the aerospace sector.
Marin D. GuenovStephen G. BarkerChris HunterIan HorsfieldNeil Coleridge-SmithPublished in: Syst. Eng. (2006)
Keyphrases
- electronic commerce
- customer service
- customer knowledge
- requirements elicitation
- call center
- machine learning
- customer behavior
- information systems
- customer data
- customer relationship management
- transactional data
- preference elicitation
- customer satisfaction
- customer support
- consumer behavior
- service quality
- decision trees
- website
- retail banking