Process Support of Business and IT Management in Czech Companies.
Renáta KunstováPublished in: CONFENIS (2011)
Keyphrases
- knowledge management
- mission critical
- service management
- business processes
- information systems
- improve quality
- process oriented
- workflow management
- decision support
- decision making
- competitive advantage
- business process management
- process management
- data mining
- business management
- business environment
- business applications
- business users
- requirements engineering
- electronic commerce
- return on investment
- government organizations
- global economy
- business world