Human-AI Collaboration - Coordinating Automation and Augmentation Tasks in a Digital Service Company.
Anika SchroderIoanna D. ConstantiouVirpi TuunainenRobert D. AustinPublished in: HICSS (2022)
Keyphrases
- human operators
- artificial intelligence
- customer service
- human intelligence
- artificially intelligent
- web services
- management system
- machine learning
- case study
- call center
- service providers
- collaborative learning
- transfer learning
- service oriented
- human users
- machine intelligence
- expert systems
- software development
- case based reasoning
- cognitive psychology
- resource sharing
- human level
- knowledge representation