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Moderating effects of technology acceptance perspectives on e-service quality formation: Evidence from airline websites in Taiwan.
Feng-Hui Lee
Wann-Yih Wu
Published in:
Expert Syst. Appl. (2011)
Keyphrases
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service quality
technology acceptance
call center
customer satisfaction
empirically tested
user satisfaction
electronic commerce
service providers
website
technology adoption
information systems
quality of service
user acceptance
online shopping
perceived usefulness
factors influencing
job satisfaction
web pages