Information Technology Service Management (ITSM): contributing Factors to IT Service disruptions - a Case of Malaysia Public Service Agencies.
Nuru Aisyah Sim AbdullahNoor Laila Mohd NoorEmma Nuraihan Mior IbrahimPublished in: PACIS (2014)
Keyphrases
- service delivery
- service management
- public services
- e government
- government agencies
- information technology
- public sector
- government services
- end to end
- life cycle
- knowledge management
- web services
- digital government
- information sharing
- public administration
- e learning
- service providers
- developing countries
- mobile technologies
- service oriented
- mobile phone