The Impact of Changing Public Service Delivery on Inappropriate Payment Error: From Analogue Paper Coupon to Digitalized Electronic Benefit Transfer System.
Sabinne LeeKwangho JungPublished in: DG.O (2020)
Keyphrases
- service delivery
- e government
- government information
- public services
- life cycle
- public administration
- service provision
- end to end
- service management
- web services
- public organizations
- payment systems
- online services
- government agencies
- electronic commerce
- e learning
- public sector
- government services
- knowledge management
- case study
- credit card
- mobile technologies
- cost effective
- reputation mechanisms