Dynamic Measurement and Evaluation of Hotel Customer Satisfaction Through Sentiment Analysis on Online Reviews.
Zhou GangLiao ChenglinPublished in: J. Organ. End User Comput. (2021)
Keyphrases
- web services
- sentiment analysis
- online reviews
- customer satisfaction
- opinion mining
- sentiment classification
- service quality
- customer reviews
- service providers
- text classification
- sentence level
- natural language processing
- marketing strategies
- product reviews
- text mining
- product features
- online shopping
- sentiment lexicon
- user generated
- user satisfaction
- probabilistic model
- data analysis
- reinforcement learning
- artificial intelligence
- data mining