Service Quality Versus Sustainability: A New Conflict of Objectives.
Wolf-Rüdiger BretzkePublished in: ITEE (2013)
Keyphrases
- service quality
- customer satisfaction
- service providers
- electronic commerce
- online shopping
- user satisfaction
- conflict resolution
- competitive advantage
- long term
- quality of service
- information systems
- decision support system
- call center
- information quality
- competitive environment
- incident management
- decision makers
- expert systems
- database