Enabling Customer-Centricity Using Wikis and the Wiki Way.
Christian WagnerAnn MajchrzakPublished in: J. Manag. Inf. Syst. (2007)
Keyphrases
- semantic wiki
- wiki technology
- collaborative learning
- collaborative authoring
- wiki pages
- electronic commerce
- customer service
- granular computing
- customer knowledge
- social networking
- knowledge engineering
- online communities
- semantic web
- customer behavior
- genetic algorithm
- social networks
- customer requirements
- social software
- call center
- rough sets
- association rules
- customer demand
- knowledge management
- semantic web technologies
- potential customers
- website
- data sets
- learning algorithm
- knowledge sharing